Worth Recruiting – Property Industry Recruitment 

Job Title: HEAD OF PROPERTY MANAGEMENT – Residential Lettings

Location: Marylebone, W1

Salary: £50,000 per annum

Position: Permanent, Full-Time

Reference: WR62429 

We are recruiting for a Head of Property Management to join an established and forward-thinking residential lettings agency based in the Marylebone (W1) area.

This is a senior-level position, ideal for an experienced candidate currently working in residential property management and who also has team leadership skills, detailed lettings industry knowledge and mentoring skills.

You will oversee a busy property management department and play a key role in delivering excellent service, compliance, and operational efficiency. Previous residential agency experience and an ARLA qualification are essential. 

What You'll Be Doing (Key Responsibilities):

• Managing and mentoring a small team of property managers
• Overseeing day-to-day residential property management across the portfolio
• Ensuring full compliance with current lettings legislation and best practices
• Acting as the escalation point for complex landlord or tenant issues
• Building and maintaining strong relationships with landlords, tenants, and contractors
• Monitoring and improving team performance and customer service standards
• Implementing processes to streamline operations and drive efficiency
• Supporting professional development and training within the team
• Reporting to senior leadership on performance, issues, and KPIs 

What We're Looking For (Skills & Experience):

• ARLA qualified (essential)
• Extensive experience in residential property management (ASTs)
• Proven ability to lead, manage, and develop a team
• Excellent understanding of lettings legislation and compliance requirements
• Organised, with strong problem-solving and decision-making skills
• Professional and empathetic approach when handling client matters
• High level of customer service and communication skills
• Ability to stay calm under pressure and manage workload effectively
• Full UK driving licence (own vehicle preferred)
• Familiarity with the Marylebone/London W1 area is beneficial 

What's In It For You?

• Competitive salary
• Clear career progression within a growing agency
• Supportive and collaborative team environment
• Ongoing training and professional development
• Opportunity to influence and shape the direction of the property management department 

Ready to take the next step in your property career?

If you are interested in this Head of Property Management role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR62429.

About Your Application:

• Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful.
• Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website.
• Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client.
• Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client’s job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate. 

About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me.

Job Reference: WR62429 – Head of Property Management