Worth Recruiting – Property Industry Recruitment 

RENT RECOVERY OFFICER (PART TIME) - Residential Lettings

Location: South Woodford, E18

Salary: £22,000 per annum

Position: Permanent – Full Time

Reference: WR81803 

Rent Recovery Officer required to manage arrears cases, support tenants, arrange repayment plans, and progress legal action where required while protecting income and sustaining tenancies.

A Part Time Rent Recovery Officer is required for a busy property and housing management operation based in South Woodford. This position focuses on arrears control, tenant support, benefit coordination, and legal progression. It suits candidates with social housing or housing association experience who are confident managing complex arrears cases and working with vulnerable tenants.

What You'll Be Doing (Key Responsibilities):

• Monitoring rent accounts and identifying arrears at an early stage
• Taking prompt recovery action in line with policy and procedure
• Managing arrears cases from first contact through to resolution or legal action
• Supporting tenants with Universal Credit claims and housing cost elements
• Applying for Alternative Payment Arrangements and direct landlord payments
• Completing affordability assessments and setting realistic repayment plans
• Preparing documentation and evidence for possession claims
• Assisting with court processes and hearings where required
• Liaising with Housing Benefit teams and local authority departments
• Progressing Discretionary Housing Payment and hardship fund applications
• Coordinating with bailiffs following possession orders when necessary
• Maintaining accurate case notes and account records 

What We're Looking For (Skills & Experience):

• Background in rent recovery, arrears control, or housing income management
• Experience within social housing, local authority, or housing association settings
• Knowledge welfare benefits
• Understanding of landlord and tenant legislation and arrears protocols
• Experience preparing cases for legal action and court submission
• Confident handling sensitive conversations and negotiating repayment plans
• Strong written communication for notices, reports, and case records
• Good numerical accuracy when calculating arrears and adjustments
• Comfortable using housing management systems and Microsoft Office
• Resilient approach when managing challenging cases 

What's In It For You?

• Specialist housing role with clear responsibility
• Part Time flexible working hours
• Exposure to complex arrears and legal casework
• Opportunity to build deeper welfare and housing law knowledge
• Supportive management structure
• Ongoing training in benefits and legal updates
• Long-term progression within housing and property management 

Ready to take the next step in your property career?

If you are interested in this Rent Recovery Officer role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR81803.

About Your Application:

• Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful.
• Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website.
• Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client.
• Please Note: This vacancy summary is intended as a general guide only and should NOT be used as a definitive job description. Our job advert, including details of salary, working hours or location may change without notice and in any case, are likely be highly influenced by the skills, qualifications, previous experience, attitude, ability and personal requirements of the candidate. 

About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me.

Job Reference: WR81803 – Rent Recovery Officer